Outlet Server - Steakhouse

About the role

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for serving food and beverages in accordance to company standards.

Essential Job Functions

• Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc.
• Assists guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge.
• Serves food items and beverages, performs tableside cooking, salad entrées, desserts and presentations, opens and pours wines.
• Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
• Anticipates, identifies, and provides for guest needs.
• Performs inventories and other duties as assigned.

Qualifications

• High School Diploma or GED
• Familiarity with food, beverage, and wine service
• Knowledge of table service procedures and table etiquette
• Excellent customer service skills
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations

Work Environment

• May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
• The employee must frequently lift and/or move 20 pounds or more.
• The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy.

Benefits

The Seminole Tribe offers a comprehensive benefits package that allows team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.