Outlet Server - NYY Steak

About the role

The Server at NYY Steakhouse is responsible for taking guests through the key phase of their Hard Rock experience. Key responsibilities include taking guests' orders, running food, handling cash and other forms of payment, making proficient sales transactions, properly checking IDs, demonstrating responsible alcohol service, suggesting products, answering questions accurately and politely, satisfying guests' needs, maintaining a clean and organized station, performing opening, closing, and side duties, and creating memorable experiences.

Responsibilities

• Taking guests' orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checks I.D.s – for guests who appear to be under 30 years old
• Demonstrating responsible alcohol service
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Maintaining a clean & organized station – including pre-bussing & table maintenance
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Requirements

High school diploma or equivalent required. Must have a valid driver's license and reliable transportation. Must be able to lift up to 50 lbs. Must be able to stand for long periods of time. Must be able to work weekends, holidays, and evenings. Must be able to work in a fast-paced environment. Must be able to communicate effectively with guests and coworkers. Must be able to work independently and as part of a team. Must be able to follow safety procedures and guidelines.

Qualifications

Experience working in a fast-paced restaurant environment is preferred. Experience with point-of-sale systems is preferred. Experience with customer service is preferred. Experience with alcohol service is preferred. Experience with merchandising and product knowledge is preferred. Experience with entertainment and hospitality is preferred.

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Time management skills
• Teamwork skills
• Product knowledge

Benefits

Comprehensive benefits package includes health insurance, dental insurance, vision insurance, life insurance, disability insurance, paid time off, and more. Details available on the career site: www.gotoworkhappy.com/benefits.

Pay

Hourly wage is $11.35/hr. Pay range is $2 - $50.