Outlet Host/Hostess - Steakhouse

Essential Functions

• Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment;
• responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Greets guests in a friendly, courteous manner and arranges for seating;
• monitors room atmosphere.
• Provides information on all aspects of Hard Rock Bristol services and facilities to guests.
• Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
• In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing requests, ensuring guest satisfaction.
• May provide clean china, silverware and glassware upon request from customers.
• May sets up tables with dishes, linen, flatware, etc.
• Attends to customer’s needs/requests, i.e., refilling beverages, condiments.
• Affords assistance to wait staff with tray service as needed.
• Attend and participate in meetings, completing follow up as assigned.

Non-essential Functions

• Attends seminars when needed.

Education And /Or Experience Requirements

• These skills and abilities are typically acquired through two months of on-the-job training or through related cashier or host experience.

Additional Requirements

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.

Knowledge Of

• Excellent customer service skills.

Ability To

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Restock needed materials and retrieve dropped items.