Outlet Host/Hostess - HRC New York
About the Company
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations, including owned/licensed or managed Rock Shops®, Live Performance Venues, and Cafes. HRI also launched Hard Rock Digital in 2020, an online sportsbook, retail sportsbook, and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, displayed at its locations around the globe.
In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second consecutive year among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. HRI is the first privately-owned gaming company designated a U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock has also been recognized as one of Forbes’ Best Employers for Women, Diversity, and New Grads, and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry.
About the Role
The Host is the initial contact with guests, ensuring they start their experience positively at the front door. As a Host, you will greet, seat, and page guests while also serving as a tour guide, communicator, entertainer, memorabilia curator, and musician at heart.
Responsibilities
- Opening doors, where applicable
- Welcoming and thanking guests
- Answering questions accurately and politely
- Maintaining a clean and organized waiting area
- Answering the phone
- Directing guests to areas and restrooms
- Providing security for co-workers, guests, and celebrities
- Assisting servers, bussers, and managers
- Performing opening, closing, and side duties (cleaning glass, polishing brass, sweeping and vacuuming floors, wiping menus, restroom maintenance, etc.)
- Ensuring the complete satisfaction of every guest
- Creating memorable experiences and "Raving fans" through entertainment
Benefits
We offer a comprehensive benefits package that supports team members' health, well-being, and work-life balance. Benefits may vary with employment status. For a full list of Team Member Benefits, visit our career site: www.gotoworkhappy.com/benefits.
Pay
Hourly wage is between $19.00 and $22.00, with a pay range of $19 to $25 per hour.