Outlet Host/Hostess - HRC Atlanta

About the role

The Host greets, seats, and pages guests, serving as the initial point of contact for all inquiries and needs. They are responsible for creating memorable experiences and ensuring the complete satisfaction of each guest.

Responsibilities

• Welcoming and thanking guests
• Answering questions accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas and restrooms
• Assisting servers, bussers, and managers
• Performing opening, closing, and side duties such as cleaning glass, polishing brass, sweeping, vacuuming the floor, wiping menus, and restroom maintenance
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving fans”

Requirements

• High school diploma or GED
• Experience in a fast-paced environment
• Excellent communication skills
• Positive and outwardly friendly attitude
• Ability to remain calm in a hectic, fast-paced environment
• Organizational and attention-to-detail skills
• A sense of urgency

Skills

• Remaining calm in a hectic, fast-paced environment
• Demonstrating a high level of organization, attention-to-detail, and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests and co-workers

Physical Demands

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
• Ability to occasionally, regularly, and frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Tolerance for exposure to heat, cold, chemicals, and loud/noisy environments
• Ability to travel via auto or airplane for long periods of time

Additional Requirements

• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• P Practicing all general safety & sanitation standards
• Maintaining HRC’s 5 core Values and Mission Statement
• Cross-training with Restaurant Hosts and Retail Sales Associates

Benefits

Comprehensive benefits package includes health insurance, retirement plans, paid time off, and more. Details available on the career site: www.gotoworkhappy.com/benefits.

Pay

Compensation details are confidential and will be shared upon hire.

Schedule

Schedule details are confidential and will be shared upon hire.

Qualifications

Qualifications include a high school diploma or GED, relevant experience, and excellent communication skills.

Skills

• Remaining calm in a hectic, fast-paced environment
• Demonstrating a high level of organization, attention-to-detail, and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests and co-workers

Benefits

Comprehensive benefits package includes health insurance, retirement plans, paid time off, and more. Details available on the career site: www.gotoworkhappy.com/benefits.

Pay

Compensation details are confidential and will be shared upon hire.

Schedule

Schedule details are confidential and will be shared upon hire.

Qualifications

Qualifications include a high school diploma or GED, relevant experience, and excellent communication skills.

Company Information

Hard Rock International is a globally recognized company with venues in over 70 countries. They also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook, and internet gaming platform. Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.