Outlet Host/Hostess - HRC Hollywood

About the Company

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues, and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook, and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, displayed at its locations around the globe.

In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation marks the fourth consecutive year the brand has been among the top in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also recognized as one of Forbes’ Best Employers for Women, Diversity, and New Grads, and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place in the Casino Gaming Executive Satisfaction Survey for six of the last seven years.

About the Role

The Host is the initial contact with guests, ensuring they start with a positive experience at the front door. A Host greets, seats, and pages guests while also serving as a tour guide, communicator, entertainer, memorabilia curator, and musician (at heart).

Responsibilities

• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas and restrooms
• Providing security for co-workers, guests, and celebrities
• Assisting servers, bussers, and managers
• Performing opening, closing, and side duties (cleaning glass, polishing brass, sweeping and vacuuming floors, wiping menus, restroom maintenance, etc.)
• Ensuring the complete satisfaction of each guest
• Creating memorable experiences and "Raving fans"
• Entertaining guests

Requirements

• High School diploma or GED
• Remaining calm in a hectic, fast-paced environment
• Demonstrating high organization, attention-to-detail, and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests and co-workers

Physical Demands

• Ability to move throughout the corporate office and cafes (standing, walking, kneeling, bending) for extended periods
• Ability to sit for extended periods
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders
• Ability to occasionally, regularly, or frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments
• Ability to travel via auto or airplane for long periods

Additional Requirements

• Maintaining a well-groomed appearance ("having a plan")
• Following all uniform guidelines
• Practicing all general safety and sanitation standards
• Recycling products, where possible
• Maintaining HRC’s 5 core Values and Mission Statement

This Cafe may cross-train restaurant Hosts and Retail Sales Associates. See the Retail job description for details.

Benefits

We offer a comprehensive benefits package that supports team members' health, well-being, and work-life balance. Benefits may vary with employment status. For a full list of Team Member Benefits, visit our career site: www.gotoworkhappy.com/benefits.