Outlet Floor Lead

Job Summary

Drive store sales, service, merchandising, and operations while fostering an inclusive, safe environment for both associates and customers.

Responsibilities

• Optimize the customer experience and sales through engaged selling, supporting the salesfloor, pickup, and curbside operations.
• Ensure operational excellence by managing daily tasks such as financial auditing, inventory control, product handling, and scheduling, all while controlling expenses and preserving margin.
• Develop and train associates through comprehensive onboarding and ongoing guidance, strengthening product knowledge and performance.
• Provide feedback, share observations, assessments, and ongoing solutions with the Assistant Store Leader, Team Leader.
• Support and maintain store sales and service goals as communicated by the Assistant Store Leader, or Team Leader.
• Focus on promoting sales as they pertain to, or are driven by position/department to impact the total stores sales and profitability.
• Maintain awareness of all tools and resources applicable to their assigned area.
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide.
• Drive efforts across store to maximize clearance sell through and profitability.
• Facilitate implementation and execution of merchandising and operational initiatives as dictated by Assistant Store Leader and/or Team Leader.
• Possess a clear understanding of Outlet business strategy and concepts to support their execution.
• Support Store Leadership on implementing Outlet Strategy and merchandising plan to maximize Margin growth and unit sell through at their location.

Requirements

• 1+ years customer service or retail experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.