Outlet Floor Lead

Awarded

We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve.

About the role

A day in the life as an Outlet Lead...

• Opening and closing the store and performing other duties in the absence of store leadership
• Providing feedback, share observations, assessments and ongoing solutions with the Assistant Store Leader, Team Leader
• Developing, teaching, coaching and training associates on processes and best practices, and customer service, selling skills, product knowledge, as appropriate
• Supporting and maintaining store sales and service goals as communicated by the Assistant Store Leader, or Team Leader
• Focusing on promoting sales as they pertain to, or are driven by position/department to impact the total stores sales and profitability
• Maintain awareness of all tools and resources applicable to their assigned area
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Model and guide a visionary, proactive approach to customer service opportunities and customer engagement initiatives while acting as the Leader on Duty
• Drive efforts across store to maximize clearance sell through and profitability
• Facilitate implementation and execution of merchandising and operational initiatives as dictated by Assistant Store Leader and/or Team Leader
• Possess a clear understanding of Outlet business strategy and concepts to support their execution
• Support Store Leadership on implementing Outlet Strategy and merchandising plan to maximize Margin growth and unit sell through at their location

Responsibilities

• Opening and closing the store and performing other duties in the absence of store leadership
• Providing feedback, share observations, assessments and ongoing solutions with the Assistant Store Leader, Team Leader
• Developing, teaching, coaching and training associates on processes and best practices, and customer service, selling skills, product knowledge, as appropriate
• Supporting and maintaining store sales and service goals as communicated by the Assistant Store Leader, or Team Leader
• Focusing on promoting sales as they pertain to, or are driven by position/department to impact the total stores sales and profitability
• Maintain awareness of all tools and resources applicable to their assigned area
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Model and guide a visionary, proactive approach to customer service opportunities and customer engagement initiatives while acting as the Leader on Duty
• Drive efforts across store to maximize clearance sell through and profitability
• Facilitate implementation and execution of merchandising and operational initiatives as dictated by Assistant Store Leader and/or Team Leader
• Possess a clear understanding of Outlet business strategy and concepts to support their execution
• Support Store Leadership on implementing Outlet Strategy and merchandising plan to maximize Margin growth and unit sell through at their location

Requirements

• 1+ years customer service or retail experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices

Qualifications

• Communication and interpersonal skills
• Organizational and time management skills
• Problem solving skills
• Ability to drive results
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
• Majorty of the shift would be concentrated in performing operational and merchandising duties while helping support with sales priorities as pertained by position.

Skills

• Customer service and retail experience
• Microsoft Office, Google applications, computer systems and tablet devices

Benefits

We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:

• Medical/Dental/Vision
• Life insurance and Disability
• Retirement and 401(k) match
• Paid time off, wellness time and volunteer time
• Merchandise discount and EAP resources
• Tuition Reimbursement

Pay

Starting Rate: $18.25 - $22.81

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.

Schedule

Majority of the shift would be concentrated in performing operational and merchandising duties while helping support with sales priorities as pertained by position.

Contact

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Equal Opportunity Employer

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance

The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Job Applicant Privacy

For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.

Questions?

Please reach out to careers@crateandbarrel.com