Outbound Supervisor

About the Role

The Supervisor, Night Warehouse is responsible for the efficient operation of the shift, including proper manpower utilization, effective use of standard operating procedures, training and motivating crew members, and ensuring safe, productive operations. This role has supervisory responsibility for material handlers, selectors, and partial-order pullers.

Responsibilities

• Supervise daily processes on the dock and in coolers.
• Review, coach, and develop outbound associates.
• Monitor work, adherence to policy, and safety requirements.
• Issue discipline when necessary.
• Interpret company policies for employees, enforce safety and security regulations, and hold daily pre-shift meetings.
• Manage labor hours and consumable supplies within budget.
• Prepare work schedules.
• Perform substitution of items that are not available for selection.
• Communicate with sales, purchasing, and inventory control.
• Spot-check orders for accuracy and quality.
• Pull or double-check critical care orders for quality and accuracy.
• Inspect material handling equipment daily for safe operations and coordinate required repairs with the maintenance department.

Requirements

• High School diploma or equivalent.
• 1-year operations/warehouse experience in shipping and receiving perishable products, and/or a combination of education and industry experience.

Skills

• Ability to supervise, motivate, and train hourly employees.
• Able to solve problems independently and effectively articulate and communicate information.

Decision-Making Authority

Decisions made fully independently:

• Corrective actions.
• Assigning work duties.
• Item substitutions.
• Scheduling.
• Reassigning equipment (transportation).

Decisions made with review and approval:

• Hiring.
• Termination.
• Staffing increases.

Organizational Reporting

Reports to: Manager Outbound

Positions reporting to this role:

• Forklifts
• Clerical
• Selectors