Outbound Sales Representative/Enrollment Specialist II

About the role

The Vendor Network Team is seeking highly motivated, customer-obsessed, and revenue-driven individuals to join our dynamic team. As part of One Inc.’s Vendor network, our team plays a crucial role in facilitating claim payments from our Carriers. The role of the Enrollment Specialist is to provide proactive and exceptional customer assistance via telephone. This involves researching and verifying contact information, making outbound phone calls to ensure smooth processing of claims payments, updating contact information, and meticulously documenting results. We are looking for individuals who thrive in a fast-paced environment, possess excellent communication skills, and are dedicated to delivering top-notch customer service. Join us and be part of a team that values innovation, collaboration, and excellence in every interaction. This role is an incentive based role where successful outcomes equal higher commissions. Location: Remote.

Responsibilities

• Independently manages a targeted list of customers for claims payment processing
• Responsible for making high volume outbound phone calls and meticulously tracking the results of each call
• Meet and exceed daily and weekly performance targets
• Update and maintain systems with accurate and timely information
• Uphold a high level of professionalism and integrity while delivering superior customer service
• Maintain a comprehensive knowledge base of the company's products and services

Skills

• Strong verbal communication skills
• Ability to follow oral and written instructions
• Capable of working independently with minimal supervision
• Customer Service obsessed
• Highly Detail oriented
• Thrive in a competitive, ever-changing entrepreneurial environment
• Salesforce experience is a plus

Requirements

• Employment is contingent upon successful completion of background screening requirements
• One Inc may conduct periodic background checks at any time during employment, as permitted by applicable law and company policy

Pay

Base + Commission ($55,000 base + $45,000 commission)

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Commitment to a solid work/life balance
• Policy of promoting from within whenever possible

Schedule

This position may periodically require work outside of standard business hours, including evenings and weekends, to support business needs.