Outbound Sales Rep - Business Development Contact Center

Great Company. Great People. Great Opportunities. If you would like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

About the role

As an Outbound Sales Rep, you’ll be instrumental in supporting new and existing customers through outbound sales and personalized account management. Our customers expect expert consultation regarding equipment usage, job site management, inventory cost-control measures, and above all else, a frictionless rental process. In this role you will help manage our customer’s needs regarding new/used equipment sales, OEM parts sales, customer-owned fleet solutions, and OSHA safety courses.

Responsibilities

• Qualify and quantify the needs of our existing customer base by utilizing CRM program, SalesForce.com, and persuasive selling techniques
• Process rental quotations, reservations, and contracts in compliance with the company policies by calling on the assigned Book of Business
• Drive overall Active Customer Growth, Used Sales and YoY Rental Revenue Growth for assigned Book of Business
• Communicate to a customer any terms/conditions applying to a request
• Validate and collect primary decision maker's contact information and customer needs for use on future sales and marketing campaigns
• Identify and qualify an equipment request to ensure it will suit the customer's requirements
• Recover declining & dormant customers via our sales tools and comprehensive United Rentals value proposition
• Coordinate with all inside and outside branch staff to ensure customer satisfaction
• Support & learn about branch operations
• Learn accurate use of United Rentals' IT systems for quotes, rental, sales, reservations, and territory management
• Coordinate with all branch departments to ensure customer satisfaction; and communicate field issues to branch personnel
• Negotiate prices on equipment rentals and sales in accordance with pricing policies and procedures
• Other duties assigned as needed

Requirements

• College Degree preferred or equivalent combination of education and experience
• 1 year sales and/or construction equipment experience. Prior Inside Sales with Outbound calling preferred
• Proficient in Microsoft Office: Word, Excel, Outlook
• Reliable, dependable and professional
• Proficient in RentalMan, and in utilization of the various tools and resources available to Customer Care Center
• Position may require flexibility in the days and hours of work schedule
• Excellent time management and efficiency skills
• Excellent organizational and communication skills

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Benefits

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family.

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings. For Canadian benefits, click here.