Outbound Sale Representative - Contact Center

About the role

This position is not remote and requires hires to live within the Charlotte Metro area. If you would like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

Responsibilities

• Qualify and quantify the needs of our existing customer base by utilizing CRM program, SalesForce.com, and persuasive selling techniques
• Process rental quotations, reservations, and contracts in compliance with the company policies by calling on the assigned Book of Business
• Drive overall Active Customer Growth, Used Sales and YoY Rental Revenue Growth for assigned Book of Business
• Communicate to a customer any terms/conditions applying to a request
• Validate and Collect primary decision maker's contact information and customer needs for use on future sales and marketing campaigns
• Identify and qualify an equipment request to ensure it will suit the customer's requirements
• Recover declining & dormant customers via our sales tools and comprehensive United Rentals value proposition
• Coordinate with all inside and outside branch staff to ensure customer satisfaction
• Support & learn about branch operations
• Learn accurate use of United Rentals' IT systems for quotes, rental, sales, reservations, territory management
• Coincordinate with all branch departments to ensure customer satisfaction; and communicate field issues to branch personnel
• Negotiate prices on equipment rentals and sales in accordance with pricing policies and procedures
• Other duties assigned as needed

Requirements

• College Degree preferred or equivalent combination of education and experience
• 1 year sales and/or construction equipment experience. Prior Inside Sales with Outbound calling preferred
• Proficient in Microsoft Office: Word, Excel, Outlook
• Reliable, dependable and professional
• Proficient in RentalMan, and in utilization of the various tools and resources available to Customer Care Center
• Position may require flexibility in the days and hours of work schedule
• Excellent time management and efficiency skills
• Excellent organizational and communication skills

Benefits

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

Pay

The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.

Schedule

Position may require flexibility in the days and hours of work schedule.