Outbound Customer Experience Specialist (Welcome Calls)

Redwood Services is a national home services platform that partners with leading HVAC, plumbing, and electrical companies to help them grow and better serve their customers. As we continue to expand, we’re hiring Outbound Customer Experience Specialists to support our tuck-in acquisitions by making high-volume welcome calls to existing customer bases. This is not a sales-heavy, transactional role, it’s about creating a great first impression, building trust, and gathering key customer information while introducing them to their new service partner. If you’re energetic, personable, and thrive in a fast-paced, high-volume calling environment, this is an opportunity to be part of a team that plays a critical role in the success of every acquisition we make. Responsibilities: Make 100–150 outbound welcome calls per day to existing customers of newly acquired companiesIntroduce the new partnership between the customer’s current service provider and one of Redwood’s partner companies, ensuring customers feel confident and informed about the transitionCollect and update customer information accurately in the systemInvite customers to join the VIP text club and explain the benefits clearlyHandle inbound calls as needed and assist with basic scheduling when customers request serviceMaintain a positive, professional, and engaging tone on every callNavigate multiple systems and platforms efficiently while documenting call outcomesAdapt to calling across multiple time zones with schedule flexibility Qualifications: Two (2)+ years of outbound call center experienceComfortable making high-volume outbound calls daily (100–150+)Open to starting as a full-time contractor with the opportunity to transition into a W2 employee with benefits based on performance and business needsAbility to work effectively in a remote environment with strong self-management and accountabilityAbility to work a flexible schedule across time zones (typical shifts between 9am–8pm depending on region)Strong communication skills with a friendly, confident phone presenceTech-savvy and able to quickly learn new systemsExperience with ServiceTitan is a plusBackground in HVAC, plumbing, or home services is a plusDetail-oriented with strong data entry accuracySelf-motivated and able to perform in a remote environment If you enjoy connecting with people, creating positive experiences, and being part of a team that directly impacts customer retention and growth, we’d love to hear from you.