Outbound Call Center Client Care Representative HVAC/Plumbing

Pay

Competitive compensation based on experience and performance
Overtime Pay
100% Paid Health Insurance
401K with Company Matching!

Schedule

Flexible scheduling

Benefits

• Employee discounts on services such as discounted Mortgage Rates
• On-site Gym and Shower Access
• Growth & Advancement Opportunities
• Paid Vacation Days, Holidays, Sick Days, Birthdays, Work Anniversary
• Employee Discounts on services such as discounted Mortgage Rates
• Training & development

Responsibilities

• Follow up on sales leads and lists, outstanding proposals and repair quotes
• Manage multiple, ongoing, opportunities particularly focusing on selling service agreements and new equipment
• Sell, renew, and expand renewable service agreements, to both new and existing customers
• Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
• Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Reschedules appointment times at client’s convenience as necessary
• Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment
• Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
• Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues

Requirements

• High school diploma or equivalent required
• Must have good computer software skills
• Fast typing with experience in data entry
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills

Skills

• Excellent communicator
• Phone sales experience

About the Role

Our team strives to effectively dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction. You will receive requests, transmit messages and track vehicles.

Qualifications

• Primary role as an excellent communicator
• Experience in phone sales
• Ability to remain calm and composed, especially in emergency situations
• Ability to multi-task with little supervision

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it?

• We believe the best performers deserve the best pay.
• We want YOU to have time for the most important things in your life. Our scheduling is flexible.
• We offer you an unlimited future with our world class training programs.

Contact Information

If you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.