HVAC Technical Service Representative

About The Position

Dometic is a global market leader in the mobile living industry. Our Marine organization provides innovative solutions for the boating and boat building industry, and we are expanding into electrification. Dometic has received numerous NMMA Innovation Awards and is committed to enhancing boating experiences. We are seeking a passionate HVAC Technical Service Representative to join our Ashland, VA team.

General Responsibilities

• Provide accurate technical assistance on Dometic core air conditioning and refrigeration products.
• Provide explanation of warranty process, collect complete information required and enter into system.
• Maintain well organized notes of each call.
• Follow through to ensure customer issue is resolved.
• Communicate to Quality and Engineering when a trending problem is recognized.
• Plan and execute activities to expand and strengthen knowledge of Dometic product and processes.
• Aid with field service and technical training sessions as required.

What We Offer

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401(k) with company match
• Paid time off (PTO)
• Company-defined holidays and two floating holidays
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our products
• Opportunities to make an impact

Skills & Requirements

• Demonstrated success in operational/engineering/manufacturing environment
• High School graduate or equivalent, with 1-2 years of manufacturing or field service experience in air conditioning and refrigeration equipment
• Comfortable with computers and navigating programs
• EPA Clean Air 608 Type I and II certificate preferred
• Good knowledge of basic air conditioning operation
• Sound logic skills for working through diagnostics

Skills & Characteristics

• Strong written and verbal communication skills
• Exemplary standards of ethics, integrity, and accountability
• High attention to detail and strong organizational skills
• Patience and people skills to calm aggravated customers

Dometic's Core Values

• Together We build our future
• We play to win
• We embrace change
• We walk the talk

Are You Our Next Star?

If you are passionate about making a difference and want to be part of a dynamic, global company, then we would love to hear from you. Dometic is committed to creating an inclusive and equitable workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and welcome applications from all qualified individuals.