HVAC Technical Service Representative

About The Position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years, and we are always striving for new ways to make boating easier, safer, and more enjoyable. We are on a journey of continuous growth – now looking for our next star – a passionate HVAC Technical Service Representative. This position reports to Technical Customer Service Manager and will work in Pompano Beach, FL.

General Responsibilities

• Provide accurate technical assistance on Dometic core air conditioning and refrigeration products.
• Provide explanation of warranty process, collect complete information required and enter into system.
• Maintain well organized notes of each call.
• Follow through to ensure customer issue is resolved.
• Communicate to Quality and Engineering when a trending problem is recognized.
• Plan and execute activities to expand and strengthen knowledge of Dometic product and processes.
• Aid with field service and technical training sessions as required.

What We Offer

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401(k) with company match
• Paid maternity/paternity leave
• Tuition assistance
• Employee discounts on our incredible products
• Opportunities to make an impact

Skills & Requirements

• Demonstrated success in (operational/engineering/manufacturing/etc.) environment.
• High School graduate or equivalent.
• 1 – 2 years of manufacturing or field service of air conditioning and refrigeration equipment.
• Comfortable with computers and navigating programs.
• EPA Clean Air 608 Type I and II certificate (preferred).
• Good knowledge of basic air conditioning operation.
• Sound logic skills for working through diagnostics.

Skills & Characteristics

• Strong written and verbal communication skills.
• Exemplary standards of ethics, integrity, and accountability.
• High attention to detail and strong organizational skills.
• Patience and people skills to calm aggravated customers.

Dometic's Core Values

• Together We build our future
• We play to win
• We embrace change
• We walk the talk

Are You Our Next Star?

If you are passionate about making a difference and want to be part of a dynamic, fast-paced, and global environment, then we would love to see your application. Dometic is committed to creating an inclusive and equitable working environment where everyone feels valued and respected. We believe that diversity enables us to thrive and succeed. Be yourself and join us!