Outbound BDC Agent

About the role

At Better Car People, we believe great customer experiences start with great conversations. Our mission is simple: help dealerships build stronger relationships with their customers through authentic communication, exceptional service, and innovative technology. We're looking for an energetic, customer-focused Outbound BDC Agent who enjoys connecting with people, creating opportunities, and delivering a positive experience with every interaction. If you're someone who thrives in a fast-paced environment, enjoys hitting goals, and wants to be part of a team that values accountability, growth, and teamwork, we'd love to meet you.

Responsibilities

• Make outbound calls, send emails, and text messages to engage dealership customers
• Communicate dealership products, services, and opportunities clearly and professionally
• Schedule appointments and create customer engagement opportunities
• Meet daily engagement and call activity goals
• Utilize company-provided technology and CRM tools to manage customer interactions
• Maintain accurate and detailed notes for every customer conversation
• Participate in ongoing training and coaching opportunities
• Support quality assurance initiatives and maintain communication standards
• Collaborate with team members and leadership to deliver exceptional results

Qualifications

• Previous customer service, call center, BDC, appointment-setting, or sales experience preferred
• Experience using online scheduling tools such as Xtime or Online Service Scheduler is a plus
• Working knowledge of Google Drive and related applications
• Ability to type at least 40 WPM
• Strong communication skills and a professional phone presence

Skills

• Exceptional communication skills across phone, email, and text
• Friendly, professional, and outgoing personality
• Clear, confident, and engaging speaking voice
• Positive attitude and strong work ethic
• Ability to stay organized and manage multiple customer conversations
• Comfortable working toward performance goals and activity metrics
• Coachable, adaptable, and eager to learn

Benefits

• Culture built on accountability and ownership
• Continuous learning and development opportunities
• Teamwork and collaboration
• Delivering value in every customer interaction
• Celebrating success and supporting one another

Pay

$15.50 / hour