Outage Management Communications, Senior Specialist

About the role

Become an Outage Management Communications, Senior Specialist at Southern California Edison (SCE) and build a better tomorrow. In this role, you’ll be at the center of SCE's outage communications and customer experience efforts, helping customers, communities, and key stakeholders navigate critical moments with confidence.

Responsibilities

• Provides reporting on key metrics related to major programs and initiatives.
• Develops, produces, and tracks key metrics through automated processes and KPI dashboards.
• Maintains accuracy and completeness of documentation and records for use in project monitoring.
• Delivers data analysis and business intelligence reports, including complex requests with high internal and external visibility.
• Coordinates research efforts on various topics to ensure timely information is gathered.
• Develops and maintains systems/tools to facilitate work processes, records management, and communications.
• Develops and reports on key performance indicators to measure efficiency and effectiveness of projects and programs.
• Ensures the protection of all physical, financial, and cybersecurity assets, and properly accesses and manages private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Qualifications

• Five or more years of experience in business operations analysis.
• Demonstrated understanding of electric utility (or SCE's) distribution and sub-transmission networks, including the ability to analyze outage impacts, interpret circuit and substation configurations, assess customer restoration scenarios, and translate technical information into clear, customer-focused communications.
• Three (3) or more years of experience supporting electric operations, outage management, customer communications, customer service, incident response, emergency management, or a related operational environment.
• Experience utilizing operational and customer information systems such as Outage Management Systems (OMS), Incident Manager, PragmaView/PragmaWeb, Customer Service System (C4C and/or SAP), and ITOA (Outage Request Logs and/or Interruption Logs).
• Strong written, verbal, and interpersonal communication skills with the ability to translate technical and operational information into customer-friendly messaging.
• Experience managing multiple priorities in a fast-paced environment while maintaining a high degree of accuracy, attention to detail, and sound judgment.
• Experience using reporting and analytics tools such as Power BI, Excel, or similar platforms to support decision-making and performance monitoring.
• Ability to learn new systems, processes, and technologies quickly while adapting to evolving business needs and operational priorities.
• Experience supporting emergency response activities, outage restoration efforts, incident command structures, or business continuity operations is preferred.

Additional Information

This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.

Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The primary work location for this position is Redlands, CA. However, the successful candidate may also be asked to work for an extended amount of time at Irwindale, CA.

Position will require up to 10% traveling and being out in the field throughout the SCE service territory.