Out Patient Cust Rel Rep

About the role

Facilitates the registration of Outpatient Physical Therapy Patients. Interviews patient and/or representatives to obtain identifying information and other data required for registration. Every other weekend and holidays.

Responsibilities

• Receives in-coming telephone calls promptly and professionally.
• Maintains constant awareness of patient arrival.
• Monitors prescriptions for expiration.
• Accepts payment from patient as appropriate.
• Maintains the patient's privacy and abides to our regulatory agencies.
• Orders Lab and Rad tests in the appropriate systems.
• Ensures we have appropriate authorizations before patient has scheduled tests.
• Sends reports to appropriate physicians.
• Performs related duties, as required.

Qualifications

High School Diploma or equivalent, required. Previous registration or billing experience. Knowledge of insurance regulations and system knowledge, including HIS, Insurance Eligibility, Micro Soft, Omni and HDX. Communication Skills are also required.