Patient Service Rep.

About the role

OSS seeks a full-time, proactive, customer-service-driven Patient Service Representative to join our fast-paced Federal Way clinic. At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support.

Responsibilities

• Process all activity related to OSS’s patient services, including phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources
• Manage all aspects of high-volume patient scheduling
• Receive incoming patient phone calls
• Verify insurance and obtain any required authorizations
• Build and maintain all patient charts
• Collect any outstanding patient payments, balance the money nightly, and print reports
• Maintain daily statistical log sheets that include all follow-ups
• Pull charts for the next day’s appointments and make reminder calls
• Work on the patient issue listing and task list daily to resolve all issues
• Communicate with OSS staff through Outlook email
• Communicate closely with billing and treating staff to resolve all patient matters
• Open and sort mail daily
• Perform other related duties as required
• Participate in educational activities and attend monthly staff meetings

Qualifications

• Knowledge of insurance and the verification process
• Knowledge of computer programs
• Knowledge of business office procedures
• Ability to operate a computer, scanner, fax/copy, and basic office equipment
• Ability to operate a multi-line telephone system
• Effective oral and written communication with patients, staff, insurers, and referral sources
• Ability to read, understand, and follow oral and written instructions
• Must be well organized, detail-oriented, and able to prioritize tasks

Education/Experience

• High School graduation or equivalent AND three years of experience in an appropriately related position
• OR Equivalent education/experience

Schedule

Monday–Friday, between 7:00 a.m. and 6:00 p.m., for a total of 40 hours per week.