Patient Service Rep.

About the role

Olympic Sports & Spine (OSS) seeks a full-time, proactive, customer-service-driven Patient Service Representative to join our fast-paced clinic at the Gig Harbor YMCA. We are committed to delivering high-quality customer service and care to our patients while providing a supportive and enjoyable workplace for our team. Our clinics foster a fun environment filled with supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support.

Schedule

• Monday–Friday, 9:00 a.m.–6:00 p.m.
• Total: 40 hours per week

Responsibilities

• Process all patient service functions including phone calls, scheduling, insurance verification, follow-ups, chart maintenance, filing, and communication with referral sources.
• Manage all aspects of high-volume patient scheduling, including receiving incoming calls, verifying insurance, obtaining authorizations, and maintaining patient charts.
• Collect outstanding patient payments, balance cash nightly, and print reports.
• Maintain daily statistical log sheets that include all follow-ups.
• Pull charts for the next day’s appointments and make reminder calls.
• Work on the patient issue listing and task list daily to resolve all issues.
• Communicate with OSS staff via Outlook email and coordinate closely with billing and treating staff to resolve patient matters.
• Open and sort mail daily.
• Participate in educational activities and attend monthly staff meetings.
• Perform other related duties as required.

Qualifications

• Knowledge of insurance and the verification process.
• Knowledge of computer programs and business office procedures.
• Ability to operate a computer, scanner, fax/copy machine, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize tasks.

Education/Experience

• High School graduation or equivalent AND three years of experience in an appropriately related position, OR
• Equivalent education/experience.