Our Place, Family Home - Full-Time Swing Shift Support Staff

Program and Location

VOA-NCNN, a Certified Great Place to Work, is recruiting for a Swing Shift Support Staff position, 200 PM - 1030 PM, (Wednesday thru Sunday) at Our Place, Family Home.

Our Place is a housing focused shelter designed to create a safe and stable environment for women and families who are experiencing homelessness. Our Place connects our guests with services and places them into permanent housing. Located on a 20-acre campus, this emergency shelter operates several homes, a welcome/intake center, dining hall, and a clothing boutique for 138 women, 38 families and 20 senior women and their animal companions. During the winter, Our Place also provides emergency housing for an additional 25 women.

Objectives/Activities

• Perform daily work requirements to achieve established objectives of the department.
• Explain program rules and regulations to residents and facilitate participant observance of the rules.
• Cook and serve meals, coordinate bed/sleeping assignments, showers, laundering, and other daily routines.
• Provide “awake” shift coverage and maintain an engaging presence on the grounds.
• Conduct regular wellness, safety and sanitation checks during designated periods.
• Maintain daily reports to provide statistical information.
• Perform housekeeping and other maintenance tasks, such as laundry, cleaning services or plunging the toilet.
• Prepare rooms and dorm areas for the next participant.
• Maintain and monitor staff area cleanliness to meet the county's health and sanitation requirements.
• Respond to all participant questions and concerns.
• Perform clerical duties on shift, including but not limited to, answering telephone, email correspondence, computer application, recording messages, sorting mail, and filing as necessary.
• Maintain clear, thorough, routine communication with all participants.
• May perform other duties as assigned.

Responsibilities

• Assist with participant property management
• Coordinate and inventory participant property brought into the Campus
• Manage the storage of discarded or left property in alignment with the property policy
• Notify management of potential workflow problems and resource needs necessary to attain performance standards
• Adequately/safely cover staffing schedules to accomplish program objectives
• Communicate with on-site program staff, Managers, service providers, and external county/state/city program representatives as required
• Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws
• Assist participants in the Boutique
• Support the VOA Staff in implementing plans to assist the residents in completing the program
• Notify VOA Staff and Washoe County Case Management Staff of pertinent participant issues

Qualifications

• Demonstrated ability to communicate and comprehend oral and written instructions and provide services to participants without ethnic or social prejudices
• General knowledge of issues and challenges unique to homelessness, substance abuse, families in crisis, young adults, minorities, and persons with disabilities
• Ability to utilize a range of interventions to work with participants with varying needs and levels of functioning
• Flexibility to work irregular hours and ability to function as a team member
• Computer skills required
• CPR and First Aid training within ninety (90) days of employment, re-certification as necessary
• Criminal background check

Skills

• Teamwork skills
• Oral and written communication skills
• Ability to de-escalate crisis situations and assist residents and staff in emergency situations
• Organizational skills
• Analytical and decision-making ability

Physical Requirements

• Lift and move up to 30 pounds
• Physically able to safely maneuver the weight distribution of a client in an emergency situation
• Stand, walk, bend, stoop, and sit frequently
• Kneel occasionally
• Climb stairs as needed
• Be able to maneuver quickly in emergency situations to assist clients as needed

Pay

USD $19.12 - USD $19.12 /Hr.