Our Place, Family Home - Full-Time Overnight Support Staff

About Us

We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

Our Mission

VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

About the Role

VOA-NCNN is recruiting for an Overnight Shift Support Staff (10:00 PM - 6:30 AM) at Our Place, Family Home. Our Place is a housing-focused shelter designed to create a safe and stable environment for women and families experiencing homelessness. The shelter connects guests with services and places them into permanent housing. Located on a 20-acre campus, this emergency shelter operates several homes, a welcome/intake center, dining hall, and a clothing boutique for 138 women, 38 families, and 20 senior women and their animal companions. During winter, Our Place also provides emergency housing for an additional 25 women.

Responsibilities

• Perform daily work requirements to achieve established objectives of the department.
• Explain program rules and regulations to residents and facilitate participant observance of the rules.
• Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
• Provide “awake” shift coverage and maintain an engaging presence on the grounds.
• Conduct regular wellness, safety, and sanitation checks during designated periods.
• Maintain daily reports to provide statistical information.
• Perform housekeeping and maintenance tasks, such as laundry, cleaning services, or plunging toilets.
• Prepare rooms and dorm areas for the next participant.
• Maintain and monitor staff area cleanliness to meet county health and sanitation requirements.
• Respond to all participant questions and concerns.
• Perform clerical duties on shift, including answering telephone, email correspondence, computer application, recording messages, sorting mail, and filing.
• Maintain clear, thorough, routine communication with all participants.
• Assist with participant property management, including coordinating and inventorying all participant property brought onto the Our Place campus.
• Provide participant property as requested.
• Manage the storage of discarded or property left by exited participants based on a timeline in alignment with property policy.
• Post removal notices of unattended belongings and bicycles not parked in the appropriate area.
• Maintain safety and security of property at all times.
• Document and report all client concerns and/or infractions that can impact the program's security.
• Oversee and maintain proper linen documentation and inventory control; assist participants with linen replacements.
• Oversee restrooms/showers and laundry facilities.
• Complete all shift logs, observation logs, and incident reports.
• Monitor program equipment and supplies inventory; take appropriate action to replace or restock as needed.
• De-escalate crises before they develop and respond appropriately to emergencies, assisting participants and coworkers as needed.
• Notify management of potential workflow problems and resource needs necessary to attain performance standards.
• Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives.
• Communicate with on-site program staff, managers, service providers, and external county/state/city program representatives as required.
• Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
• Assist in training and development of new staff; identify appropriate ongoing training for new and existing staff.
• Serve as part of the program development team by providing information and support for developing quality operations.
• Maintain an above-average working knowledge of fire, safety, and health standards to ensure a safe work environment.
• Assist participants in the Boutique by helping them select appropriate clothing, shoes, and personal items.
• Guide boutique policies and ensure equitable distribution of resources.
• Sort, organize, and restock donations; monitor inventory levels and communicate shortages or high-demand items to the Manager.
• Document the distribution of items to participants as required by shelter policies.
• Coordinate with case managers and shelter staff to address specific participant needs.
• Monitor and maintain a safe and welcoming environment within the overflow areas and warming center during inclement weather.
• Coordinate with the main shelters to manage capacity and communicate availability.
• Follow established protocols for inclement weather, ensuring compliance with safety and operational standards.
• Support VOA staff in implementing plans to assist residents in completing the program.
• Notify VOA staff and Washoe County Case Management Staff of pertinent participant issues.
• Role model positive behavior to help clients as they work towards self-sufficiency.
• Continually learn and enhance technical and interpersonal skills.
• Attend staff meetings/assigned training and complete required certifications, such as CPR and First Aid.

Requirements

• Demonstrated ability to communicate and comprehend oral and written instructions.
• General knowledge of issues and challenges unique to homelessness, substance abuse, families in crisis, young adults, minorities, and persons with disabilities.
• Ability to utilize a range of interventions to work with participants with varying needs and levels of functioning.
• Flexibility to work irregular hours and ability to function as a team member.
• Computer skills required.
• CPR and First Aid training within ninety (90) days of employment; re-certification as necessary.
• Must undergo a criminal background check.

Skills

• Teamwork skills
• Oral and written communication skills
• Ability to de-escalate crisis situations and assist residents and staff in emergency situations
• Organizational skills
• Analytical and decision-making ability

Physical Requirements

• Lift and move up to 30 pounds.
• Physically able to safely maneuver the weight distribution of a client in an emergency situation.
• Stand, walk, bend, stoop, and sit frequently.
• Kneel occasionally.
• Climb stairs as needed.
• Able to maneuver quickly in emergency situations to assist clients as needed.

Benefits

Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.

Pay

USD $21.37 per hour.