OTC Collections

About the role

As the Associate Analyst, Order to Cash at RXO, you will be responsible for the daily monitoring, cash and collection management of a dedicated portfolio of customers. You will focus on improving the overall status of customer accounts by communicating with internal and external customers to increase cash flow and reduce risk by resolving root cause issues impacting customer payment.

Responsibilities

• Review assigned customer accounts and send statements to customers; establish collaborative communication.
• Resolve and manage outstanding invoices and delinquent accounts.
• Audit and analyze aging reports, track collection efforts, and may initiate outside collection approaches for unresolved delinquent accounts.
• Collect overdue account balances and resolve payment discrepancies through research, communication, and follow-up with customers and/or sales teams.
• Partner with leadership to make recommendations on account management strategies.
• Research invoices for billing accuracy; audit and collaborate with internal business partners to correct disputed invoices.
• Determine root cause of disputes, report process deficiencies, and recommend & execute needed improvements.
• Respond to customer inquiries in a timely manner; maintain departmental productivity goals.
• Maintain customer contacts in collections tool.
• Research, validate, and submit customer refunds, internal write-off requests, cash application offset requests.
• Properly document all collection activity in the AR system.

Requirements

• Bachelor’s degree or equivalent related work or military experience.
• 2 years of experience in billing, commercial account receivable, or cash applications (preferred).

Skills

• Advanced computer skills with an emphasis on Microsoft Office (Excel).
• Excellent organizational skills with the ability to multitask and prioritize work to meet company and departmental goals.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

About Us

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships.