OTC Collections Analyst

Location: Louisville, Kentucky – onsite

Duration: Contract – 9 months + possible extensions

About the Role

We are seeking an OTC Collections Analyst to join our team supporting a high-volume Ad Sales portfolio for local TV stations. The ideal candidate will have experience in Accounts Receivable, Credit, Collections, and Billing and a proven ability to optimize cash flow, resolve discrepancies, and deliver accurate reporting against KPIs.

Responsibilities

• Manage Ad Sales collections portfolio ranging from $10M to $125M across large and mid-sized agencies.
• Conduct proactive outreach to clients to collect aged receivables and maintain payment patterns using various collection methods.
• Document customer interactions and perform timely follow-up to ensure payment within terms.
• Investigate, manage, and resolve high volumes of customer discrepancies, partnering with Ad Sales and stakeholders.
• Meet cash collection KPIs, including Cash Targets, Aging, DSO, and Percent Overdue, and provide periodic cash forecasts to leadership.
• Analyze and report on large datasets in Excel using formulas, VLOOKUPs, pivot tables, and charts; manage hundreds of line items within a shared team queue.
• Collaborate with cross-functional teams, including OTC centers of excellence, controllership, and Cash Application, to address payment delays, reconciliations, and month-end close tasks.
• Prepare and present routine reports, including discrepancy reports, cash packages, and monthly aging; organize and participate in periodic aging reviews.
• Support ad-hoc customer requests, provide audit-ready backup for outstanding balances, and escalate changes in payment trends promptly.
• Advise Credit on at-risk accounts, prepare customer refund requests, and propose credit holds or payment plans when appropriate.
• Embrace technology changes and AI-enabled process improvements.

Requirements

• 0-3+ years in Accounts Receivable, Credit, Collections, or Billing.
• Proficiency in Microsoft Excel and Word, including VLOOKUPs, pivot tables, and charts.
• Strong analytical and problem-solving abilities with attention to detail and accuracy.
• Clear oral, written, and interpersonal communication skills with a customer-centric approach.
• Ability to multi-task, prioritize, operate in a fast-paced environment, and meet deadlines amid ambiguity.
• Demonstrated teamwork, work ethic, integrity, and organizational skills.

Qualifications

• Bachelor's degree in Business, Accounting, Finance, or related field preferred.

Preferred Skills

• ERP or financial systems exposure, such as SAP or Oracle.
• Experience in the media industry and prior collections experience.
• Bilingual Spanish language skills.
• General knowledge of accounting principles.
• Experience within enterprise-scale organizations handling high data volumes.

Pay

$20-25/hour W2

Schedule

9:00 AM - 6:00 PM

Benefits

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to large-scale portfolios, advanced analytics, and enterprise systems.