OTB Lead

JOB SUMMARY

Must be proficient and able to supervise each operating department within the OTB. Carries out supervisory responsibilities in accordance with the business plan, policies, procedures and applicable laws and ordinances.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Safeguards and ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Affords assistance in executing marketing promotions at the facility
• Accurately counts, balances and prepares shipments of large amounts of cash
• Interfaces with facility manager promoting a harmonious relationship
• Affords assistance with facility safety and security; food safety and emergency procedures
• Recruits for hourly positions and recommends hiring of qualified candidates
• Trains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment
• Performs other related duties, as assigned.

REQUIRED SKILLS AND ABILITIES

• Ability to read, analyze and interpret common documentation
• Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff
• Ability to write and present information to management in a reasonable manner
• Ability to perform normal mathematical computations in regards to the implementation of current duties
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to interpret an extensive variety of instructions and deal with several variables
• Computer, telephone and copier.

EDUCATION AND EXPERIENCE

• Knowledge of principles and processes for providing customer service
• 1-3 years of experience

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Office/Casino environment
• Subject to outdoor temperature
• Exposed to smoke, bright lights and noise at times
• The work environment consists of very non-demanding surroundings with a low noise level
• Will occasional work in extreme heat or cold conditions

• Physical demands (standing, walking, lifting, sitting, etc. Be specific in quantities of time and/or limits e.g. “must be able to stand for duration of shift” or “must be able to lift and carry up to 25 pounds regularly throughout shift):
• Standing for duration of shift
• Lifting and carrying up to 50 pounds regularly throughout shift