OTB Lead

Essential Duties and Responsibilities

• Handles all aspects of customer relations
• Schedules and supervises all hourly staff
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Affords assistance in executing marketing promotions at the facility
• Accurately counts, balances, and prepares shipments of large amounts of cash
• Interfaces with facility manager promoting a harmonious relationship
• Affords assistance with facility safety and security; food safety and emergency procedures
• Recruits for hourly positions and recommends hiring of qualified candidates
• Trains, coaches, and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment
• Performs other related duties, as assigned.

Required Skills and Abilities

• Must be able to obtain a 3610 and Racing License from Louisiana Racing Commission
• Must be 21 years old
• Ability to read, analyze, and interpret common documentation
• Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff
• Ability to write and present information to management in a reasonable manner
• Ability to perform normal mathematical computations in regards to the implementation of current duties
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of instructions and deal with several variables

Education and Experience

• 1-3 years of experience
• Knowledge of principles and processes for providing customer service

Physical Requirements and Working Conditions

• Work involves lifting, walking, talking, hearing, bending, stooping, and climbing
• Must be able to lift and carry up to 50 pounds