OTB Lead

JOB SUMMARY

Handles all aspects of customer relations
Directs, schedules and supervises all hourly staff
Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
Posts daily programs and results (video poker and pari-mutuels)
Ensures compliance of all operational procedures and personnel policies
Accurately counts, balances and prepares shipments of large amounts of cash
Interfaces with facility manager promoting a harmonious relationship
Affords assistance with facility safety and security; food safety and emergency procedures
Recruits for hourly positions and recommends hiring of qualified candidates
Trains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment
Performs other related duties, as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Accurately counts, balances and prepares shipments of large amounts of cash
• Interfaces with facility manager promoting a harmonious relationship
• Affords assistance with facility safety and security; food safety and emergency procedures
• Recruits for hourly positions and recommends hiring of qualified candidates
• Trains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment
• Performs other related duties, as assigned.

REQUIRED SKILLS AND ABILITIES

• Must be able to obtain a 3610 and Racing License from Louisiana Racing Commission.

EDUCATION AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Knowledge of principles and processes for providing customer service.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Work involves lifting, walking, talking, hearing, bending, stooping, and climbing.
• Must be able to lift and carry up to 50 pounds.