Branch Manager

Pay

Base salary: USD $56,812.69 – USD $73,856.50 per year. Eligible for a competitive monthly incentive based on individual and company performance. Base salary determined by job-related factors including skills, qualifications, experience, and internal equity.

About the role

Since 1927, Mariner Finance has provided creative, flexible, and convenient lending options to customers across the U.S. Headquartered in Baltimore, the company operates in over half the states with a growing workforce and a strong commitment to superior customer service. This role supports branch operations by exercising lending authority, coaching staff, managing accounts, and driving sales while maintaining compliance and customer satisfaction.

Responsibilities and duties

• Exercise lending authority to review and approve applications and offer loan solutions that meet customer needs.
• Manage retention and maintenance of existing accounts, including lending and collections, to meet branch sales and delinquency targets.
• Regularly coach branch staff with actionable feedback to achieve goals, reduce turnover, and foster a positive environment.
• Prepare and submit reports reflecting branch activity and growth as needed.
• Develop new business by networking with local establishments and building community relationships.
• Implement internal branch auditing procedures to control negotiable items and company records.
• Manage approval of policy exceptions based on retention needs and related factors.
• Use problem-solving skills to resolve product, service, and policy-related customer issues.
• Ensure policies and procedures are met when monitoring and approving monthly expenses per the annual business plan.
• Investigate and resolve customer and employee inquiries and complaints promptly and thoroughly.
• Attract, interview, and recommend high-quality, diverse talent for branch vacancies.
• Participate in company meetings and professional development to stay current with industry trends.
• Perform additional functions as needed to maintain consistent customer service, including collecting payments, processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, and filing.

Required qualifications

• Minimum of three (3) years of related experience in Consumer Lending and/or Financial Services.
• Two (2) years of successful supervisory experience, or recent successful completion (within the past three years) of a lending training program such as Mariner’s BMT program or closely aligned course of study; additional applicable years of experience may substitute for supervisory experience.
• Bachelor’s degree in Business, Accounting, Finance, Administration, Economics, or equivalent; or military rank (e.g., E-4, W1, or O1 and above); additional applicable years of experience may substitute for degree.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to interact effectively with customers and company personnel.
• Highly proficient in Microsoft Office or similar programs and ability to learn financial services software.
• Ability to complete essential duties accurately and in a timely manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work at the assigned branch location except in emergencies as determined by the company in consultation with applicable regulatory agencies.

Preferred qualifications

• Applicable, required licenses to sell insurance products offered to customers by the branch, held in good standing.

Schedule

• Monday, Wednesday, Thursday: 9:00 AM – 5:00 PM
• Tuesday: 9:00 AM – 7:00 PM
• Friday: 9:00 AM – 5:30 PM
• Saturday hours required seasonally and as business needs require.
• Company may, in its sole discretion and to the extent permitted by law, adjust the work schedule to address business needs; hours depend on the time zone serviced.

Physical demands

• Frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear.
• Occasionally required to move about.
• Must be physically present in the office.
• Occasionally lift and/or move up to twenty (20) pounds.
• Specific vision abilities include close vision and ability to adjust focus.