Branch Manager

About the Role

We are currently hiring a Branch Manager for our Bend, OR office at Family Resource Home Care, where we provide assistive and personal care services to our clients in their homes, supported by our award-winning team of caregivers.

Responsibilities

• Train and support branch administrative staff to ensure optimal performance
• Manage all HQ communications, including billing and payroll audits
• Train branch staff on company policies and procedures to comply with all state and federal regulations
• Conduct client intakes, assessments, care planning, and ongoing supervision as needed
• Help schedule caregivers with clients as needed
• Perform periodic quality audits to ensure thorough documentation and follow-up
• Strive to achieve high satisfaction levels among clients and employees
• Work with office staff to address escalated client or caregiver issues
• Ensure marketing strategies align with branch capacity and goals

Qualifications

• Degree in a healthcare-related field, OR 2 years of management experience in a healthcare field
• Strong customer service, communication, problem-solving, and attention to detail skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint)

Work Schedule

Typical office hours are Monday – Friday, 8 AM – 5 PM. However, you will oversee operations that run 24/7, so occasional evenings and weekends may be required. Work primarily takes place in an office setting, but occasional visits to client homes, partner facilities, or conferences may be necessary. Ongoing community marketing efforts will also require driving.

Pay

$65,000 – $75,000 per year

Benefits

• Unlimited PTO
• 11 Paid Holidays
• Comprehensive Insurance: Medical, dental, vision, and prescription options
• Company-Paid Life Insurance (life and AD&D)
• 401(k) Plan with company matching
• Health Savings Account
• Employee Assistance Program for personal and professional challenges
• Company-provided computer and office setup
• Ongoing Development: weekly training meetings, annual summits, and continuous coaching
• Bonus Program based on performance
• Comprehensive in-person training for new hires in Seattle as part of onboarding — travel expenses including airfare, hotel, meals, and stipend are fully covered by the company