OTB Lead

Location: Destrehan, LA

About the role

Must be proficient and able to supervise each operating department within the OTB. Carries out supervisory responsibilities in accordance with the business plan, policies, procedures and applicable laws and ordinances.

Responsibilities

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Assists in executing marketing promotions at the facility
• Accurately counts, balances and prepares shipments of large amounts of cash
• Interfaces with facility manager promoting a harmonious relationship
• Assists with facility safety and security; food safety and emergency procedures
• Recruits for hourly positions and recommends hiring of qualified candidates
• Trains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment
• Performs other related duties, as assigned

Requirements

• Ability to read, analyze and interpret common documentation
• Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff
• Ability to write and present information to management in a reasonable manner
• Ability to perform normal mathematical computations in regards to the implementation of current duties
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to interpret an extensive variety of instructions and deal with several variables
• Knowledge of principles and processes for providing customer service
• 1-3 years of experience

Skills

• Supervisory and leadership skills
• Customer service and relations
• Cash handling and financial accuracy
• Staff recruitment, training, and development
• Compliance with operational procedures and personnel policies

Physical Requirements & Working Conditions

• Office/Casino environment; subject to outdoor temperature
• Exposed to smoke, bright lights, and noise at times
• Occasional work in extreme heat or cold conditions
• Work involves lifting, walking, talking, hearing, bending, stooping, and climbing
• Must be able to lift and carry up to 50 pounds

Pay

$14-$15 per hour