OSP Coordinator / Specialist Support III

Key Responsibilities

• Coordinate work order administration activities, including scheduling, tracking, reconciliation, and closeout.
• Monitor project milestones and ensure work orders progress according to established timelines.
• Cook up material procurement and staging to support project execution.
• Serve as the primary liaison between Planning, Engineering, Drafting, vendors, and other cross-functional teams.
• Cook up workflow across OSP Planning, Engineering, Drafting, and Construction teams to ensure projects remain on schedule.
• Assign work, monitor workflow, and ensure quality standards are met.
• Track project progress and provide regular status updates and reporting to leadership.
• Identify, troubleshoot, and resolve work order or project issues while escalating risks as appropriate.
• Support vendors throughout the project lifecycle to ensure timely and successful completion of assigned work.
• Maintain accurate documentation and records within multiple business systems.
• Aid in process documentation, workflow improvements, and operational efficiency initiatives.
• Develop reports, dashboards, and metrics to monitor project performance and support management decision-making.
• Perform additional duties and special projects as assigned.

Required Qualifications

• Experience supporting OSP (Outside Plant) Engineering operations is required.
• Experience coordinating OSP engineering workflows, work orders, or telecommunications projects is required.
• Experience supporting Ziply Fiber projects is highly preferred.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint is required.
• A working knowledge of SharePoint is required.
• A strong understanding of OSP engineering processes, work order management, and project coordination is required.
• The ability to coordinate multiple projects while meeting deadlines in a fast-paced environment is required.
• An ability to document business processes and drive continuous process improvement is required.
• Strong analytical, organizational, and problem-solving skills are required.
• A proven ability to build collaborative relationships across engineering, planning, drafting, construction, vendors, and leadership teams is required.
• Excellent written and verbal communication skills are required.
• A strong attention to detail and commitment to accuracy are required.
• The ability to work independently with minimal supervision is required.
• A demonstrated conflict resolution and issue resolution skills are required.
• The ability to quickly learn new systems and applications is required.
• Excellent time management skills with the ability to prioritize competing demands are required.

Preferred Qualifications

• Experience within the telecommunications industry supporting fiber network deployment is preferred.
• Experience with work order management systems and project tracking tools is preferred.
• Experience coordinating cross-functional engineering teams in a high-volume environment is preferred.
• Familiarity with engineering and GIS platforms such as IQGeo, ArcGIS, AutoCAD, SpatialNet, or similar systems is a plus.
• An associate's or bachelor's degree in Business Administration, Telecommunications, Engineering Technology, Project Management, or a related field is preferred.