OR Support Coordinator III

Responsibilities

• Ensures the smooth, efficient patient care flow through all of Perioperative Services and the Operating Room.
• Facilitates work flow in the department by supporting Anesthesia clinical coordinators, charge nurses, surgeons and additional faculty and staff.
• Prioritizes critical patient cases and communication of emergency Operating Room changes and fluctuations.
• Ensures the timely and efficient functioning of this large and diverse suite of operating rooms and ectopic surgical locations through the flawless flow of communication.
• Functions as the primary liaison between all levels of staff and faculty in and out of the Operating Room while demonstrating an elevated level of timely, efficient and diverse communication in a control desk of Operating Room and ectopic surgical locations.
• Maintains the White Board in collaboration with the Anesthesia Clinical Coordinator and Charge Nurse, with appropriate follow-through as necessary.
• Triages patient calls, assesses the clinical urgency of every patient, and determines the appropriate action, while communicating all changes to necessary clinical staff and faculty.
• Maintains the manual Operating Room schedule to ensure an ever-present backup in the event of electrical or computer failure.
• Assesses and triages all Operating Room calls, pages, and STAT calls, books emergent cases and communicates and coordinates appropriate faculty and staff, including off-shifts and next-day cases.
• Initiates the printing and organizing of the next day’s patient call slips and wristbands.
• Serves as point person for handling complaints from patients, faculty, nursing, and anesthesiology.
• Answers incoming phone calls in the communications center, routing calls as appropriate.
• Provides support for departmental activities, including monitoring inventory of supplies and supply ordering, managing, stock forms and supplies, and requests from clinical staff.
• Captures and edits registration and billing errors during the full registration process.
• Identifies ways to reduce follow-up, repetitive, or corrective work.
• Utilizes EMR and scheduling software programs to facilitate workflow.
• Manages patient tracking system ensuring correct location of patients.
• Provides training to other staff on all aspects of department-specific work as a designated preceptor, including orientation to the department and hospital, registration process, and customer service.
• Affords information resource for all departmental staff in regards to registration and work flow activities.
• Attends education programs for the department at the direction of supervisor and educates other staff.
• Performs other patient focused tasks.

Requirements

• Associate's degree and 3 years of related work experience required
• Or equivalent combination of education and experience
• Experience in an Emergency Department setting preferred
• 1 year in a position demonstrating the ability to work with minimum supervision and direct an office operation preferred
• Knowledge, Skills And Abilities
• Medical terminology experience preferred
• Experience with PICIS and Flowcast preferred
• Ability to type accurately preferred
• Skills related to achievement of customer satisfaction preferred
• Ability to deal calmly but efficiently with medical professionals during life threatening situations preferred
• Maintain a strong customer service approach at all times, with the ability to handle diverse personalities preferred