Orthodontic Scheduling Coordinator

Responsibilities

• Schedule appointments for patients through both inbound and outbound calling.
• Answer phones, make calls, send emails, follow-up on requests, utilize online chat, and work with the individual practices to schedule new appointment requests.
• Create an exceptional patient experience and “first impression” with new patients by being comfortable with individual doctor and practice scheduling protocols, insurances, general and specialty services, offers and pricing.
• Work with practices to improve the booking rates for online appointment requests.
• Take on specific challenges like filling out hygiene schedules or recapturing missed appointments when time permits.
• Look for new ways to drive business results by working with the Director to set goals and track results for all call center activities.
• Help practices in situations where patient appointments need to be rescheduled due to doctor availability or facility crisis.
• Work with the marketing team to build a patient base for newly-built practices.
• Cook up schedules with clinical and management staff at new location.
• Help with other reasonably related duties as assigned by Director.

Requirements

• Minimum two years of experience in telemarketing, customer service and/or related clinical environment.
• Dental experience strongly preferred.
• Working knowledge of medical or dental terminology and insurance.
• Experience with QDW or another Dental Practice Management software a plus.
• Proven ability to handle confidential and sensitive information (HIPAA).
• Strong communication and phone skills.
• Good customer service skills.
• Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
• Proven ability to handle a "call center" environment: work quickly and multi-task.
• Good judgment to handle calls appropriately and deal with challenging patients and doctors.
• High School or GED required.
• Associate's Degree or related healthcare certification preferred.

Pay

Salary range is $23-$26 an hour.

Schedule

This role will travel to the following locations: Malden, Brighton, Newton, and West Roxbury.