Orthodontic Treatment Coordinator

Key Tasks & Responsibilities

• Answer and manage a multi-line phone system while providing exceptional customer service to patients and families.
• Welcome patients and visitors with a friendly, professional, and positive attitude.
• Schedule, coordinate, and confirm appointments for our Orthodontist to ensure efficient daily operations.
• Maintain organized and productive provider schedules by minimizing gaps and maximizing appointment availability.
• Collect, process, and post patient payments in accordance with company financial policies and procedures.
• Present treatment plans and clearly explain insurance benefits, payment options, and estimated out-of-pocket costs.
• Accurately enter, update, and maintain patient records in Dolphin software.
• Ensure the front office, reception area, and patient lobby remain clean, organized, and welcoming.
• Collaborate with team members to create a positive patient experience and supportive work environment.

What You Bring to the Team

• A minimum of 1–2+ years of dental front office experience
• Experience in Orthodontics is a plus
• Strong communication and customer service skills
• Great organizational skills and attention to detail
• A positive attitude and team player mentality
• Proficiency with computers and practice management software (Dolphin is a plus!)
• A High School Diploma or GED
• Ability to lift up 15 - 20 lbs.

Benefits

• Competitive pay!
• Insurance Coverage Plans – Health, Vision, Dental, Life, Disability, FSA & more!
• 401(k) Employer Contribution Plan (after 90 days!)
• Quarterly Performance Bonus Opportunities!
• Employee Assistance Program!
• Uniform Allowance!
• Paid Time Off & Paid Holidays!
• Fridays off at 2 PM!
• Volunteer opportunities with our Smile Squad to earn awesome prizes!
• Fun team events, giveaways & social campaigns year-round!
• Birthday and Work Anniversary surprises sent directly from our owners!
• Employee discounts at major retailers!