Originations Services Analyst
About Origence
With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.
About you
You are a self-driven, conscientious, fiscally responsible, self-aware, passionate and compassionate software engineer. You are comfortable with ambiguity, eternally curious, and love problem solving. You operate as an owner and work with a growth mindset. You are extremely productive on your own, and act as a multiplier collaborating with others. You are tireless in questioning the status quo and pursue the best answers to the hardest problems to the benefit of the business. Your focus is strong and capable of context switching and pivoting with the business. In the vacuum of leadership, you assume it.
We are looking to hire a talented Originations Services Analyst!
Supports implementations of new clients, existing clients and new products, and on-going product and service improvements. Responsible for product and client support during implementation. Builds relationships with clients; obtains trust and provides advisement where needed with a focus on optimizing the experience and achieving exceptional results. Ensures timely responses & resolution to operational issues for all dealer and credit union partners during implementation. Ensures service levels agreements are achieved during implementation, including timeline of implementation as well as execution on product and service delivery. Recommends and implements process improvements geared toward increased accuracy, improved turn time, improved service levels and maximization of revenue. Documents implementation procedures and creates tools to assist cross-functional partners in understanding needs and process for BPO implementations. Coordinates training (internal/external) for implementation, including with overflow relationships. Maintains a professional and positive level of communication between areas. Communicates all issues, production or otherwise and escalates as necessary. Collaborates to resolve client and internal support issues both within BPO as well as within any CU Direct teams involved in implementations. Leads with our values and culture while fostering teamwork within the organization. Demonstrates the behaviors aligned with each value with clients and teammates across the organization. Innovates, embraces diversity of thought, and champions necessary change. Collaborates to create the best possible experiences for our team members and customers. Aligns on desired outcomes and takes responsibility for achieving our goals. Works to foster and enhance teamwork within the organization. Demonstrates the behaviors aligned with each value with clients and teammates across the organization.
The ideal candidate:
- Education: High school diploma or equivalency recommended.
- Experience: Minimum 2 years industry experience or within CUDC Operations
- Must demonstrate full knowledge and competency of processing in one system (minimum) within CUDC Operations
- Coachable, humble and hungry
- Knowledge of financial institution operations, regulatory compliance, point of purchase or indirect auto lending or leasing is preferred but not required
- Specialized Skills: Ability to interface with credit union and dealership management for the purpose of creating and furthering a business relationship on behalf of CUDC. Excellent communication skills (oral, written, active listening). Working knowledge of Microsoft Office products. Ability to travel to alternate BPO Processing site(s). Working knowledge of all required systems, including but not limited to L360 and Ideal. Experience with mentorship and/or training is desired. Must be able to work independently with a high level of initiative. Ability to organize, prioritize work, meet deadlines and established goals. Specialized problem-solving, analytics, and trouble shooting skills. Excellent internal and external customer service skills. Ability to work in a fast-paced environment and deliver fast, efficient turnaround for partners.
Why you should apply:
- Flexible Working Environment
- Paid Time Off
- 401k (8% match)
- College Tuition Benefits/Tuition Reimbursement
- Good Benefits options
- Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.