Orientation and Training Coordinator

About the role

The Orientation Coordinator serves as the first point of contact for new Owner-Operators (internally known as Business Capacity Owners or BCO’s) joining Landstar, creating a welcoming and supportive onboarding experience that sets the foundation for long-term success. This role requires developing strong relationships and delivering information in an engaging manner.

Responsibilities

• Conduct orientation classroom instruction to introduce new owner-operators to the Landstar systems including internal resources, Landstar guidelines and policies, hazardous materials, regulatory information, and “Decision Driving” skills and techniques.
• Provide an open forum for new owner-operators to ask questions and provide solutions.
• Advise new owner-operators on best practices on how to find Landstar agents and loads.
• Maintain owner operator data in all required systems, updating as necessary.
• Participate in Safety meetings; sometimes during non-business hours, weekends, or off-site.
• Other duties as assigned.

Requirements

• A high school diploma or GED.
• One year of experience as a teacher, trainer, instructor, facilitator, coach, onboarding specialist or one year of experience in operations, sales or customer service.

Preferred Experience

• One year of experience in the transportation or logistics industry.
• One year of experience working directly with the public or in a customer-facing environment.

Qualifications

• Passion for teaching, mentoring, and helping others succeed.
• Exceptional customer service and relationship-building abilities with a diverse audience.
• Strong organizational and time-management skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and other business systems.
• Ability to work independently while maintaining a positive, team-oriented approach.

Skills

• Passion for teaching, mentoring, and helping others succeed.
• Exceptional customer service and relationship-building abilities with a diverse audience.
• Strong organizational and time-management skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and other business systems.
• Ability to work independently while maintaining a positive, team-oriented approach.

Benefits

Landstar offers competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

Pay

Competitive compensation based on experience and qualifications.

Schedule

Mon – Fri 7:30 a.m. – 4:30 p.m.