Orientation and Training Coordinator

About the role

The Orientation Coordinator serves as the first point of contact for new Owner-Operators (internally known as Business Capacity Owners or BCO’s) joining Landstar, creating a welcoming and supportive onboarding experience that sets the foundation for long-term success. This role requires developing strong relationships and delivering information in an engaging manner.

Responsibilities

• Conduct orientation classroom instruction to introduce new owner-operators to the Landstar systems including internal resources, Landstar guidelines and policies, hazardous materials, regulatory information, and “Decision Driving” skills and techniques.
• Provide an open forum for new owner-operators to ask questions and provide solutions.
• Advise new owner-operators on best practices on how to find Landstar agents and loads.
• Maintain owner operator data in all required systems, updating as necessary.
• Participate in Safety meetings; sometimes during non-business hours, weekends, or off-site.
• Other duties as assigned.

Requirements

• A high school diploma or GED.
• One year of experience as a teacher, trainer, instructor, facilitator, coach, onboarding specialist or one year of experience in operations, sales or customer service.

Preferred Experience

• One year of experience in the transportation or logistics industry.
• One year of experience working directly with the public or in a customer-facing environment.

Qualifications

• Passion for teaching, mentoring, and helping others succeed.
• Exceptional customer service and relationship-building abilities with a diverse audience.
• Strong organizational and time-management skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and other business systems.
• Ability to work independently while maintaining a positive, team-oriented approach.

Skills

• Passion for teaching, mentoring, and helping others succeed.
• Exceptional customer service and relationship-building abilities with a diverse audience.
• Strong organizational and time-management skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and other business systems.
• Ability to work independently while maintaining a positive, team-oriented approach.

Benefits

• Competitive compensation.
• Robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

Pay

N/A

Schedule

Mon – Fri 7:30 a.m. – 4:30 p.m.