Orientation and Assessment Specialist

About the role

Goodwill Greater New York and Northern New Jersey (GWNYNJ) seeks an Intake, Orientation and Assessment Specialist to play a critical role in ensuring participants begin the PACE program with a clear understanding of program expectations, services, and next steps. This position manages participant intake, facilitates orientation sessions, and administers program assessments that inform individualized service plans and career pathways.

Responsibilities

• Conduct participant intake and facilitate program orientation sessions.
• Review referral data in SEAMS to verify participant eligibility and program assignment.
• Administer and proctor assessments including TABE and other approved skills or career assessments.
• Guide participants through assessment tools and provide basic feedback on results.
• Ensure intake documentation and required program forms are completed and properly recorded in program systems.
• Enter and maintain participant data, attendance, and engagement activity in Salesforce, SEAMS, and other funder systems.
• Distribute Metro/OMNY Cards to eligible participants.
• Identify participant barriers during intake and coordinate appropriate referrals or support services.
• Collaborate with Career Navigators to transition participants into Employment Plan / Individual Service Plan development.
• Provide general support to front desk and program operations as needed.
• Identify and escalate urgent participant disclosures (e.g., safety concerns, crisis needs) to the Social Worker or appropriate staff.
• Explain public assistance program rights, responsibilities, and compliance requirements during orientation.
• Maintain participant confidentiality in accordance with program and legal standards.
• Apply trauma-informed and culturally responsive practices during intake and orientation.
• Identify potential accommodation needs during intake and assessment and refer for appropriate support.
• Provide participants with basic information on relevant public benefits and connect to the Social Worker or Career Navigator for follow-up.

Requirements

• At least 1 year of customer service experience, workforce development or client facing experience.
• Strong interpersonal and communication skills.
• Highly organized with strong attention to details.
• Ability to manage in a fast-paced, performance-driven environment.
• Computer literacy and experience with database systems.
• Ability to work collaboratively within a team environment.
• Bilingual skills preferred.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.

Skills

• Customer service skills.
• Interpersonal and communication skills.
• Attention to detail.
• Organizational skills.
• Database management skills.
• Teamwork and collaboration.
• Language proficiency (bilingual skills preferred).

Benefits

• Generous time off policy to use when you need it.
• Health, wellness, and financial resources to help you achieve your personal goals.
• Robust health benefits including medical, dental, vision, parental leaves, and company-sponsored life insurance.
• Retirement matching programs and contributions.
• Transit and commuter benefits.

Pay

The pay range for this position is $25,000 - $30,000 annually.

Schedule

This is a full-time position with flexible hours to accommodate the needs of the program.