Assessment Specialist

About the role

As an Assessment Specialist at InnovAge, you will play a crucial role in transforming the lives of seniors by providing access to high-quality care and support through the Program for the All-Inclusive Care for the Elderly (PACE).

Responsibilities

• Engage with potential participants over the phone, conducting 20-25 medical needs assessments and preparing them for an intake meeting with the local Enrollment Representative (ER).
• Conduct impactful outbound sales calls to pre-qualify leads and prospective participants for the PACE program.
• Showcasing how InnovAge's care can make a transformative difference in their lives.
• Maintain meticulous and up-to-date records of all interactions and lead information in a CRM system.
• Collaborate with the Enrollment Representative to seamlessly schedule intake meetings with pre-qualified participants.
• Actively contribute to the development and implementation of innovative sales strategies.
• Deliver unparalleled customer service with a focus on building genuine connections with potential participants.
• Utilize astute critical thinking skills to navigate complex care need conversations and identify and address challenges.
• Leverage expert sales and call scripting to ensure impactful interactions.

Requirements

• 2+ years health care experience working with the frail and/or chronically ill elderly population.
• Proven experience in sales, preferably in a high-volume, fast-paced contact center environment.
• Strong communication and interpersonal skills, with the ability to build rapport and establish trust with potential participants.
• Exceptional persuasive and negotiation abilities to encourage potential participants to join the PACE program.
• Excellent organizational and time management skills to handle multiple leads and prioritize tasks effectively.
• Proficiency in using Customer Relationship Management (CRM) systems to track leads and manage sales processes.
• A commitment to providing exceptional customer service and compassionate care to the elderly population.

Qualifications

• Associates degree from an accredited college/university preferred.
• Previous customer contact center experience in a high volume/high readiness environment.
• Previous experience working in the healthcare industry, particularly with other healthcare companies or organizations.
• Familiarity with PACE/LIFE or similar programs for the elderly.

Skills

• Outbound sales and pre-qualification skills.
• Effective communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in CRM systems.
• Ability to build rapport and establish trust with potential participants.
• Expert sales and call scripting.

Benefits

• InnovAge offers a comprehensive benefits package including medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off, and company-paid holidays.

Pay

The posted pay range is $23.00-$25.00 per hour, with potential bonuses or benefits.

Schedule

This is a full-time position with flexible hours to accommodate the needs of the job.