Organizational IT Administrator

Responsibilities

• Develop, implement, document, and support automated SMA IT solutions while resolving technical issues and ensuring compliance.
• Manage SMA software procurement, IT equipment, property, and coordinate with MSFC's primary IT contractor.
• Maintain configuration management, cybersecurity adherence, required documentation, and account/access processes.
• Collaborate across SMA/MSFC to identify needs, solve problems, and support mission IT requirements.
• Serve as OITM: align with OCIO guidance, coordinate daily IT operations, resolve escalated issues, and manage onboarding/offboarding workflows.
• Oversee IT assets, device compliance, patching, and security updates.
• Communicate IT changes, outages, cybersecurity updates, and center-level initiatives to leadership and users.
• Ensure user-access governance and maintain accurate System Security Plans (SSPs) throughout system lifecycles.

Requirements

• This position has been posted at multiple levels (must meet minimum level indicated).
• Must have a bachelor's degree in the field of information technology, computer science, engineering, information systems, cybersecurity or a closely related discipline.
• Must have 5+ years of recent and related work experience.

Desired

• Strong experience in IM/IT solution development, automation, or enterprise systems support.
• Knowledge of NASA/MSFC IT policies, OCIO service structures, cybersecurity requirements, and identity/access management.
• Proficiency in application design, coding, troubleshooting, and configuration management.
• Familiarity with Microsoft 365, cloud services, workflow automation, and system lifecycle support.
• Experience coordinating IT activities across multiple organizations or mission support environments.
• Experience in documenting technical processes, producing security plans, and supporting SSP development.
• Strong analytical and problem-solving abilities, especially in resolving technical or process-related issues.
• Effective communication skills for interfacing with OCIO teams, leadership, and end-users.
• Ability to prioritize tasks, handle escalations, and support onboarding/offboarding workflows.
• Experience in teamwork, cross-functional collaboration, and supporting mission-critical operations.
• Adaptability and willingness to research, recommend, and implement innovative IT solutions.