IT Administrator

Job Responsibilities

• Provide tier 1-2 support for all user requests
• Aids Systems or Network Admin for some tier 3 requests
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
• Assist Systems Admin in Windows Azure cloud Endpoint protection and some server administration
• Assist Network Admin in Cisco and HP network administration
• Maintain documentation of project progress; work with other contributors on project teams
• Resolve problems or escalate to management as appropriate
• Receive and approve work orders for the installation and setup of hardware and software components to establish and maintain computer operations
• Maintain helpdesk requests and keeps customers updated on requests until completed
• Responsible for all local hardware inventory, replacement and maintenance
• Manufacturing Automation systems support
• Assists Automation technicians troubleshooting PLC, switch and VPN network devices to insure proper operation and connectivity
• Respond to the emergency line when scheduled
• Perform post-resolution follow-ups to help requests
• Help maintain and support the corporate network
• Develop help sheets and knowledge base articles for end users

Job Requirements

• A Bachelor’s Degree in Information Technology or related field is preferred; and/or one to three (3) years of experience in an IT support role is required
• Knowledge of basic computer hardware with the ability to use MIBs’ spreadsheets
• Experience with desktop operating systems including Windows XP and newer, Mac OSX
• Application support experience is preferred
• Knowledge of Wireless Network, Palo Alto, VMware, Cisco Voice/Network troubleshooting
• Knowledge of Microsoft Active Directory including policies
• Demonstrated ability to provide instructional training to staff with all levels of ability
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills