IT Administrator

About the role

As a Technical Service IT Administrator, you’ll support both local and remote users while helping maintain the systems and infrastructure that keep our operations running smoothly. This hands-on role is ideal for someone who enjoys troubleshooting, learning new technologies, and working in a collaborative environment.

Responsibilities

• Providing deskside and remote support for hardware, software, and connectivity issues
• Sustaining desktops, laptops, peripherals, and production environment devices
• Aiding with Linux systems, networking, virtualization, and routine system maintenance
• Performing updates, patching, and basic security checks
• Managing user accounts, permissions, and technical documentation
• Aiding with deployment of new equipment and collaborating with vendors as needed
• Escalating complex issues with clear troubleshooting details

Requirements

• You’re a problem-solver who enjoys helping others, learning new technologies, and working as part of a collaborative team
• You’re adaptable, detail-oriented, and comfortable balancing support tasks across both office and production environments

Qualifications

• Education: Associate’s degree in IT, Computer Science, or related field OR equivalent hands-on experience
• Experience: 0–2 years in IT support or technical operations
• Exposure to Windows and Linux environments
• Basic hardware and networking troubleshooting experience

Skills

• Troubleshooting Windows systems, Linux services, and common applications
• Understanding networking fundamentals such as IP, DNS, and DHCP
• Familiarity with virtualization platforms (Proxmox preferred) and remote support tools
• Strong communication, documentation, and problem-solving abilities
• Ability to manage multiple tasks and adapt in a fast-paced environment

Nice to Have

• CompTIA A+, Network+, or Google IT Support Certificate
• Basic scripting knowledge (Bash, PowerShell, etc.)
• Experience with backups, patching, or server environments

Pay

The starting annual total compensation package is expected to range from $55,000 to $65,000 USD, depending on experience and qualifications.

Schedule

This role is full-time and permanent, with an anticipated start date of June 1st, 2026.