IT Administrator

About the role

The IT Administrator supports the Hays manufacturing facility, providing comprehensive IT infrastructure support. The role involves improving information system processes, recommending system upgrades, and managing repairs for equipment.

Responsibilities

• Supports manufacturing groups including Quality, Production, Engineering and Admin to improve information system processes, efficiency and productivity.
• Recommends system upgrades to management for continuous process improvement and automated solutions for manual processes.
• Recommends software and hardware upgrades to technology for communications (telephone, VoIP, etc.), network, security, tablet and PC access, printers, cameras and others.
• Drafts and submits Appropriation Requests (AR’s) when system upgrades are necessary.
• Schedules and completes work for upgrades using project management skills to track budget, implementation, and to ensure projects are completed on time.
• Provides deskside and remote support for a variety of end users and computing environments, including desktops /laptops/tablets, phones, scanners, security cameras, mobile devices, printers/copiers, providing support for various software applications and hardware issues.
• Logs all support requests and resolutions in corporate IT help desk ticketing system.
• Covers repairs for equipment with outside contracted vendors.
• Assists in the administration and configuration of site-specific IT equipment servers (switches, routers, firewalls, wireless, VoIP phone system, servers, LAN/WAN, VPN), adhering to corporate requirements and guidelines as part of a team effort.
• Performs user administration on network user accounts, as needed.
• Works with vendors and contractors arranging structured cabling installation as required.
• Implements and manages security protocols, access controls, and backups to protect IT systems from threats and data loss.
• Oversees video security system setup and functionality.
• Reports and resolves infrastructure, system and security related system problems, keeping corporate IT personnel and management advised of issues resolution.
• Maintains and updates asset records of all software and hardware information in corporate IT asset database.
• Maintains compliance with corporate IT policies and procedures including but not limited to system administration, security, wireless access, remote access and user system access.
• Ensures the integrity and confidentiality of information residing in corporate servers, databases, workstations and other systems and immediately notifies corporate IT and management of potential or known issues.
• Works with corporate IT peers to analyze and diagnose cross-platform software/ hardware issues and assists corporate IT team members with support cases as necessary.

Requirements

• Bachelor’s degree in Computer Information Systems, Computer Science, Networking, Information Technology, or a related field; or equivalent professional experience supporting enterprise IT environments.
• Five (5) or more years of experience in IT infrastructure, systems administration, networking, or end-user support within a multi-site or manufacturing environment.
• Hands-on experience with Microsoft Windows operating systems, Active Directory, Group Policy, and server administration.
• Working knowledge of network technologies including LAN/WAN, VPN, WiFi, firewalls, switches, and VoIP systems.
• Proficiency with scripting or automation tools (PowerShell, SQL, or similar) to support system administration and process efficiency.
• Strong troubleshooting skills across hardware, software, and network environments, with the ability to diagnose and resolve issues independently and in collaboration with corporate IT.
• Ability to manage multiple priorities, meet deadlines, and support critical plant operations in a fast-paced manufacturing setting.