Organizational Development Consultant

About the role

The FUSE Executive Fellow will strengthen and modernize SFHSA’s training systems so staff can implement new regulations with clarity, consistency, and confidence. Ultimately, this work will reduce errors, improve service delivery, and help ensure that the city’s most vulnerable communities continue to receive essential supports when they need them most.

Responsibilities

• Conduct a comprehensive listening tour with stakeholders across SFHSA to assess how information currently flows across teams, identify coordination and capacity challenges, and document how the agency delivers training during regulatory shifts.
• Research best practices from other counties and states managing large-scale eligibility changes to identify proven approaches for adult learning, multimodal training, and real-time policy translation.
• Design and implement strategies to streamline, strengthen, and modernize SFHSA’s SFBN/Economic Support and Self-Sufficiency induction and in-service training programs and later expand agencywide.
• Maintain a comprehensive set of work products that support a more adaptive and sustainable staff training ecosystem, including a review and assessment fit for new technologies that could be deployed to improve training.
• Develop a Request for Information from possible technology vendors, as needed, and also develop an evaluation framework to measure training effectiveness, accuracy improvements, and long-term staff comprehension.
• Outline recommendations for embedding continuous learning practices not just within ESSS but across SFHSA, strengthening trainer capacity, and leveraging existing tools and systems to maintain instructional quality beyond the fellowship.

Requirements

This fellowship is part of FUSE’s two-year model, with Year One focused on advancing coordination, strategy, and early implementation, and Year Two focused on building on this progress to deepen impact and support sustained, long-term outcomes. This fellowship is pending legislative approval by the City & County of San Francisco.

Qualifications

• Synthesizes complex information into clear and concise recommendations and action-oriented implementation plans.
• Develops and effectively implements both strategic and operational project management plans.
• Generates innovative, data-driven, and result-oriented solutions to complex challenges.
• Responds quickly to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
• Communicates effectively verbally and in writing and excels in active listening and conversing.
• Fosters collaboration across multiple constituencies to support more effective decision-making.
• Establishes and maintains strong relationships with diverse stakeholders, both inside and outside of government, particularly community-based relationships.
• Embraces differing viewpoints and implements strategies to find common ground.
• Demonstrates confidence and professional diplomacy while effectively interacting with individuals at all levels of various organizations.

Skills

Not specified.

Benefits

Not specified.

Pay

$95,000 annually from FUSE, plus a separate annual stipend of $70,000 from Coro if choosing to participate in the Coro experience, totaling $165,000 before taxes.

Schedule

October 26, 2026 – October 20, 2028.