Organizational Change Management (OCM) Director - Louisiana

Key Responsibilities

• Lead all Organizational Change Management activities for the Enrollment Broker implementation project.
• Develop and maintain the comprehensive Organizational Change Management (OCM) Plan.
• Partner with Louisiana Department of Health (LDH) leadership and project stakeholders to execute the OCM strategy.
• Assess organizational readiness and identify impacts to business processes, operations, and end users.
• Develop change strategies that promote user adoption and minimize resistance.
• Create and implement stakeholder engagement and communication plans.
• Support leadership coaching and change champion initiatives.
• Cook up change management activities with project management, training, communications, and technical teams.
• Develop change impact assessments and organizational readiness assessments.
• Track OCM metrics, risks, issues, and adoption progress throughout the project lifecycle.
• Provide regular status updates and executive-level reporting.
• Facilitate workshops, meetings, and presentations with executive leadership and stakeholders.
• Ensure organizational transformation activities align with project goals and expected business outcomes.

Requirements

• Bachelor's degree in Business Administration, Organizational Development, Human Resources, Public Administration, Information Systems, or a related field (Master's degree preferred).
• Minimum 4 years of experience leading Organizational Change Management (OCM) efforts for large-scale system implementation projects.
• Demonstrated experience developing and executing Organizational Change Management plans.
• Experience leading organizational transformation initiatives within complex organizations.
• Strong understanding of change management methodologies such as Prosci, ADKAR, Kotter, or similar frameworks.
• Experience working with executive leadership, cross-functional teams, and external stakeholders.
• Exceptional communication, presentation, facilitation, and interpersonal skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced project environment.
• Experience supporting state or government agencies.
• Healthcare or Medicaid systems implementation experience.
• Prosci Change Management Certification or equivalent certification.
• Experience with Enrollment Broker, eligibility, healthcare, or public sector modernization projects.
• PMP certification is a plus.