Organ Placement and Utilization Manager

Position Summary

The Manager Organ Placement and Utilization provides hands-on operational leadership and team oversight within the Organ Placement and Utilization department. This role ensures efficient, high-quality service delivery while supporting LOPA’s mission and values. As a front-line leader, the Manager fosters a culture of accountability, collaboration, and professional growth.

Essential Functions

• Strategic Leadership: Contributes to departmental goals and initiatives in alignment with LOPA’s mission and strategic direction. Supports the implementation of new projects, policies, and performance metrics that drive continuous improvement.
• Operational Management: Oversees day-to-day departmental operations to ensure regulatory compliance, efficiency, and service quality. Manages resources, scheduling, and systems that support effective workflows.
• Talent & Culture Development: Leads and mentors staff to promote a high-performing, inclusive team culture. Provides coaching, facilitates training, and partners with HR on staffing and performance development.
• Stakeholder Engagement: Collaborates with peers, leaders, and external partners to support seamless operations and cross-functional alignment. Serves as a point of contact for issue resolution and service coordination. Additionally, serves as a liaison to transplant centers for organ procurement activities within and outside the donation service area. Develops local, regional and national transplant center relationships, through in person meetings and data feedback leading to partnerships and innovation to facilitate an increase in organs transplanted and recovered for research.
• Organ Placement & Utilization Department Oversight: Oversees daily operations, donor coordination, organ allocation, recovery logistics, and transportation in alignment with LOPA’s Core Purpose and Values. Drives quality and process improvements by revising work instructions and collaborating with Business Informatics to analyze placement trends (offers, acceptances, declines, outcomes) to maximize organ utilization. Ensures high-quality clinical practices by sharing best practices across Operations, partnering with Quality for chart clearance, maintaining regulatory compliance, and submitting timely agency reporting (DNRs, Feedbacks, PTRs).

Additional Responsibilities

• Establishes clear performance expectations, utilizes data for employee assessments, and actively coaches, mentors, and counsels direct reports to support growth. Serves on the LOPA Leadership Team to drive organizational goals, participates in departmental meetings and audits, maintains thorough documentation, supports strategic planning/readiness activities, and performs other duties as assigned.

Job Role Expectations

• Utilizes available data to assess overall performance of the department.
• Represents the organization at various community and/or business meetings and events, promoting existing and new programs and/or policies.
• Identifies relevant models of best practice in other institutions or organizations.
• Communicates corporate culture internally and externally.
• Creates and fosters positive professional relationships for enhanced collaboration with internal and external customers, partners and stakeholders.
• Serves on the LOPA Leadership Team to drive organizational goals, participates in departmental meetings and audits, maintains thorough documentation, supports strategic planning/readiness activities, and performs other duties as assigned.

Organizational Expectations

• Upholds LOPA core values of selfless, authentic and passionate.
• Serves as a role model for all employees and leadership.

Requirements

• Qualifications & Competencies:
• Bachelor’s degree in a related field preferred; equivalent education and/or experience may be considered in lieu of a degree.
• Must have or be willing to obtain and maintain Certified Transplant Preservationist (CTP) or Certified Procurement Transplant Coordinator (CPTC) designation.
• 3+ years of supervisory or leadership experience in healthcare, clinical operations, or a related field preferred.
• Familiarity with relevant guidelines and standards for surgical services, organ recovery, and sterilization practices.
• Strong understanding of compliance, safety, and quality standards.
• Demonstrated ability to lead people and processes effectively in a fast-paced environment.
• Skilled communicator with strong relationship-building and coaching abilities.
• Proficient in Microsoft Office, Google Workspace, and organizational systems.
• Committed to ethical leadership, service excellence, and inclusive team culture.
• Knowledge, Skills & Abilities:
• Ability to effectively manage people and processes.
• Ability to read, write, and comprehend instructions, with advanced skills in email and word processing.
• Working knowledge of Microsoft Office and Google Suite software.
• Proven ability to develop and execute strategic IT and facilities management plans.
• Strong knowledge of cybersecurity and regulatory compliance in IT systems.
• Experience in vendor management and cost optimization for facilities and IT services.
• Able to effectively present information in one-on-one and small group situations.
• Excellent verbal and written communication and interpersonal skills, an ability to listen to and balance, negotiate and work with a variety of internal and external stakeholders.
• Ability to think critically to solve problems.
• Highly organized, detail-oriented, reliable and flexible; thrives in a fast-paced environment; a driving force who manages toward clarity, finds solutions and is able to think strategically.
• Strong analytic capabilities with the ability to translate insights into strategies and plans that align with organizational goals and objectives.
• Skilled in establishing and maintaining relationships with internal and external contacts.
• A team player with a flexible, collaborative and creative approach who can lead the LOPA team.
• Ability to see the organizational goals as they relate to the “big picture.”
• Ability to maintain confidentiality.