Organ Operations Coordinator

Essential Duties & Responsibilities

• Answers and dispatches calls from all existing and target markets to appropriate organ/tissue/eye donation specialists.
• Affirms and inputs donor eligibility into the Electronic Medical Record (EMR).
• Inputs referral information into the SHSC EMR including past medical history, current and past labs, hospital goals of care, diagnostic tests, and hemodynamics.
• Communicates eligible organ referrals and registry status to Organ Administrator On Call (OAOC).
• With the guidance of the OAOC and Medical Director, helps determine donor suitability.
• Allocates organs (renal and extra-renal) per OPTN and SHSC policy utilizing the UNET allocation system.
• Assists quality department with communication to UNOS regarding policy discrepancies.
• Maintains monitoring of organs during mechanical perfusion and documents the information in the EMR.
• Facilitates organ and team transport.
• Confirms and documents the arrival of organs to the accepting center.
• Resolves communication issues and/or notifies appropriate staff.
• Promotes effective communication between shifts.
• Provides exemplary customer service.

Qualifications

• Associates degree;
• One (1) year of experience in a call center preferred;
• Healthcare, bereavement, or phone triage experience preferred;
• Strong knowledge of medical terminology preferred;
• Critical thinking skills;
• Data entry skills;
• Ability to perform well in stressful situations;
• or, An equivalent combination of education and experience.