Ordering Specialist I - Texas Call Center Agent Home-based

Responsibilities

• Accurately enter and manage guest takeout or delivery orders in the ordering platform while providing exceptional customer satisfaction.
• Utilize effective communication skills to ensure a positive guest experience.
• Maintain a high level of professionalism and phone etiquette in all interactions.
• Meet or exceed sales and efficiency metrics.

Requirements

• Must have hardwired internet service connected directly from modem to computer via ethernet cable with 25+ mbps of download speed and 2+ mbps of upload speed.
• Minimum specifications required for personal computers:
• Processor: Intel Core i5 or higher
• Memory: 8 GB RAM
• Supported operating system: Windows 11, Mac OS 14 or later
• Browser: Google Chrome

Qualifications

• You will need to provide an Internet speed test as well as verification of Internet service.
• SYNQ does NOT provide equipment.
• You MUST have a smart device that can download an APP for multi-factor authorizations (MFA) for various log-ins for security purposes.
• Provide your own noise-canceling headset.
• Navigate a computer, accurately enter information, learn menus, and deliver on product knowledge.
• Communicate clearly over the phone.
• Handle multiple computer platforms and functions while maintaining a conversation with the guest.

Skills

• Effective communication skills
• Professionalism and phone etiquette
• Computer navigation and accuracy
• Product knowledge
• Customer service

Benefits

• Total compensation that is competitive and rewarding.
• $12.15 + bonus potential of $150/month (part-time) or $300 (full-time).
• Accelerated promotion to full time based on consistent performance and scorecard metrics being met.
• Paid Time Off
• Cost-effective Vision and Dental coverage
• Medical insurance, life insurance, flex spending accounts, short- and long-term disability for full-time employees.

Pay

• $12.15 per hour
• Part-time: $150/month bonus
• Full-time: $300/month bonus

Schedule

• Select a designated 6 - 7-hour window within which you can be scheduled work.
• We need people between 12:00 pm to 12am CST.