Telecom Order Specialist

Principal Duties and Responsibilities

• 5+ years of high-level experience in a related field operations within a telecommunications company
• Must have excellent customer service skills and interpersonal skills
• Must have advanced level skills in MS Office including Excel and CRM
• Able to work under pressure and to multi-task
• Proactive, self-motivated, and determined attitude
• Customer focused with an eagerness to engage when issues are encountered

Responsible for the operational daily management of telecommunications including:

• Project coordination of customer moves, adds, change, and disconnect orders
• Voice and data migrations
• Background in managing and ordering legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
• Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
• You must be able to review telecom order packages, submit to carrier, then manage project through installation
• Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other telecommunications companies
• Able to understand, analyze and explain Telco USOCs on CSRs
• Build inventory records in our CRM utilizing CSRs
• Possess a high understanding of Telecom contracts

Review of Daily Responsibilities

• Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders
• Billing Ticket resolution
• Trouble Ticket Resolution
• Escalate and Monitor Outages
• Project Manage All orders through completion